“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
William A Foster
Unfortunately we’d made an unwise choice this evening. I’d wanted to take K out for a meal to celebrate her birthday and I had two places in mind. The country pub I’d eaten in a few times with Karen or our local Italian. We’d decided on the local Italian as that was in walking distance, we had always had a good time and good food there and we wanted to support a local independent business.
Things, unfortunately, went wrong from the moment we set foot in the place. Upstairs they now have a wine bar so people can enjoy a drink before sitting at their table. The problem with it is that you seem to loose your place in the queue for the next available table so the wait goes on and on. That would be OK if upstairs hadn’t been taken over by a party of twenty or so people who had almost every sofa formed in a large circle that excluded everyone else in the bar.
Downstairs on a busy Friday night things got no better. Gone was the feeling of being welcomed - people were seated as fast as possible, the order taken and that was that. Whilst you may want to get as many people through the door as possible on a busy night there is no excuse for ordering white wine and receiving red, the main course arriving before the cutlery or for fish that was so overcooked it was more like chicken and for chicken that could have been used to knock in nails.
I guess it will be a while before we return. In pursuing profit they have lost the edge they had which was the care and quality they demonstrated to their diners. What is left is really no different from the chains in the town and is, perhaps now, the unwisest choice of many alternatives.