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At last I have some control on this work.
All the information in a central Sharepoint database which we can all update together and in which documents can be stored and associated with the records.
An Outlook task for every bit of work in which I have the link to the Sharepoint record for that item. In the task I can record what needs to be done, prompts for what I need to do in the next few days. I can set the date for the task to bring it forward, track when I pass the action to someone else and, if I need, defer it for a few days.
Of course, none of that stopped them saying to me when I walked into the office, “drop everything this is critical”, but it did let me pick up the pieces a lot easier when I got home this evening….
