“I’ll just run a line test and pass the call back to engineering ….”, it’s been the same now for a week and a day.

“Are we sure it’s not the modem ?”, I ask as I hear the clicks start on the line.

Apparently the lights look OK on the ADSL modem, or so I’m told. The only thing to do is pass the call back to engineering which is what we have been doing now for a week and a day. It’s getting to be quite a routine and I’m sure I’m starting to recognise some of the voices.

I manage to say, “There’s some odd clicks on the line, has this really been tested ?”, before a nice woman clearly enunciates that the number I have dialled has not been recognised and the best thing I can do is hang up and try again.

I call back, get put through to someone else, negotiate the security checks, pass on the call reference, listen to them read out the call and get another test on the line. “We need to pass the call back to engineering”. I ask for the complaint line number.

I hang up and call the complaints line. It’s the wrong number. Well done BT.